Admissions Coordinator - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ensure that all patients are reminded of their surgery date by telephone at least 48 hours in advance in order to minimise DNAs.

Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.

Inform the patients consultant of any cancellations either in advance of surgery or at pre-assessment. Be responsible for ensuring that any cancelled theatre slots are filled with other patients.

This may require close liaison with the surgeon and their team. Maintain a list of patients available to come in at short notice.

Liaise daily with the the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.

Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.

Ensure that all admissions are arranged in line with the trusts access policy Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).

If no date has been agreed with the patient make sure that a date is arranged within 5 days of the decision to admit.

Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.

Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks notice).

Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.

Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately.

Regularly review future lists and ensure that unused slots are kept to a minimum.

Patients of the same clinical urgency should be booked in chronological order where possible Dates should always be offered within the patients 18 week breach date.

Where this is not possible escalate appropriately. Update notes about theatre lists on the OpenEyes scheduling software (eg closed lists / additional patients to go on). Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.

Regularly review the waiting list for the designated service ensuring that all patients have a date and that that complies with RTT requirements.

If there are any patients without a date investigate these and offer a date as soon as possible.