Receptionist/administrator - Yeovil, United Kingdom - Somerset NHS Foundation Trust

Somerset NHS Foundation Trust

Verified Company

Yeovil, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At all times provide a professional, calm, friendly, effective and efficient reception service to service users, relatives and visitors where tact or persuasion skills are required.

Deal with all general enquiries relating to the building and explain procedures when necessary.

Liaise on a day-to-day basis with all other relevant colleagues, to ensure positive experience is maintains to a high standard.

Develop effective relationships and working arrangements with other professional colleagues and agencies, to ensure the smooth delivery of care for patients.

Vary the style and level of communication with individuals in order to meet the differing levels of understanding. Ensure clear lines of communication and work collaboratively with all relevant health care professionals and agencies.

Ensure that all callers/users of the service are dealt with in a polite and professional manner, showing sensitivity as appropriate.

Communicate with service users sensitive information in a way that takes into account their level of understanding and any barriers that may have an impact on the individual receiving and understanding of the information, which may be communicated face to face or over the telephone on a frequent basis.

Answer telephone calls, transfer calls as required or take routine messages and direct to appropriate personnel.

Log maintenance issues raised by the teams in the building in the Communication Book linking with external contractors and escalating issues as appropriate.