Case Management Specialist - Wokingham, United Kingdom - Leaders Romans Group

Leaders Romans Group
Leaders Romans Group
Verified Company
Wokingham, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Case Management Specialist


Location:
Remote Working with ad hoc in-person meetings at Head Office when necessary


Brand:
Leaders Romans Group


Salary:
Competitive Salary Package


Hours:
Monday to Friday 8:30pm to 5pm


Contract Length:12 Months Maternity Cover


About Leaders Romans Group:


LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels.

With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience.

Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.


Job Summary and key responsibilities
Reporting to the Quality and Case Management Manager, you will provide full administrative and technical support to the Case Management department in accordance with the specific tasks below


Key Responsibilities:


  • Providing administrative support to the Quality and Case Management Manager and Head of Quality and Customer Care
  • Managing the insurance notifications to ensure all cases are recorded accurately on the bordereau
  • Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group
  • Ensuring all strict deadlines for legal and insurance cases are met
  • Processing court paperwork and liaising with the courts where action is in place
  • Liaising with legal counsel to provide guidance to key stakeholders
  • Building and maintaining good working relationship with the insurance brokers
  • Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed
  • Carrying out investigations, collating data, scheduling and chairing meetings where required
  • Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business
  • Preparing monthly report
  • Assisting in the training of new staff when required to ensure knowledge is shared
  • Keeping abreast of changes in industry legislation

What are we looking for:


  • Very strong background knowledge of the lettings industry with extensive experience within this industry
  • Excellent attention to detail and clear communication skills
  • Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award
  • Reporting abilities able to extract data and prepare meaningful reports within Excel
  • Very good administrative and letter writing skills
  • Confident problemsolving skills, be able to handle day to day general legal enquiries from the branch staff
  • Enjoys working as part of a team
  • Experience of using all Microsoft office programmes

What we can offer you:


  • Proven track record for career growth and advancement within the company
  • Market leading training and ongoing professional development
  • Access to a diverse portfolio of properties
  • Supportive and collaborative team environment

Benefits:


  • Competitive base salary and Commission structure
  • Quarterly and yearly awards including trips abroad
  • Salary sacrifice pension scheme
  • Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
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