Service Engineer - Halifax, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Halifax, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date
Friday 17 February 2023
Salary Range
£35,656 - £57,941

We support agile working - click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion
Job Description Summary
At Lloyds Banking Group, we're inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities.

The Onboarding & Customer Communications Value Stream implement industry leading customer journeys through engineering excellence, inspired by informed and proactive teams.

Software Engineers are at the heart of our Lab, driving Engineering excellence through innovation and creative problem solving, to deliver change safely and efficiently for our customers.

Job Description

Location:
London, Halifax

Salary & Benefits:
£41592-£51990 (London) £35,656 -£44,570(Halifax). Annual discretionary personal bonus, 15% employer pension contribution (maximum amount when you put in 6%), 4% flexible cash pot (option to use across range of benefits),private medical insurance, 28 days holiday plus bank holidays.

We also offer flexible working hours, agile working practices and regular home working. Please note, there will also be a requirement to work on a rota to cover shift work.

About the team

Onboarding & Customer Comms will give you the opportunity to work in a lively dynamic team who are at the forefront of leading the way for Customer Communications.

Our transformation culture lives by the values to empower its co-located teams to create dynamicenvironments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.

About the role

You'll work with our Delivery change teams, Product Owners and wider stakeholders both within and outside of the Lab, collaborating to manage successful implementations, notifying stakeholders to help manage the impact of change and keeping them updatedduring incident and problem management.

Longer term you'll identify, understand and analyse trends to reduce the number of incidents and risks and recurring problem themes.

A"can-do" attitude, capable of supporting multiple priorities and be able to work across a number of teams simultaneously is important.

So what will you be doing for us?

Work closely with other Software Engineers and Quality Engineers, as well as Business Analysts, Product Owners, and Project Managers.
Maintain a focus on reducing risk and building confidence in the team and its stakeholders by focussing on the prevention of incidents occurring, rather than just incident detection and resolution.

And as for your skills
We like people who come from a diverse industry background but as a minimum to be considered we would need to see experience of;

Experience of supporting and maintaining a platforms availability and resilience, including routine patching, supporting upgrades and enhancements
Able to manage, own and prioritise your own incidents and problems with mínimal supervision
A problem solver who enjoys adopting new technologies and challenges the norm to come up with new and innovative ideas when encountering new or repeat problems

And if you've got any of these skills it would be an advantage.

Handson experience of Windows and Linux system administration
Scripting experience using python, groovy, bash or powershell to help triage or resolve problems
A practical understanding of enterprise change management methodologies/processes and a keen desire to develop to support an automationfirst mindset
Experience of how industry leading CCM tooling, such as Precisely EngageOne Suite, SmartComms or Quadient Inspire is used in the delivery of customer communications
Appreciate and understand the diversity of banking customer communications and how these support daytoday banking journeys & key life events (such as taking out a Mortgage etc)

Together We Make It Possible
We'll provide you with a diverse, energising and informal environment that focuses on equal opportunity and supports career progression.

We'll take your personal and professional development very seriously and enable you to make a positive difference tothe overall teams' mission.

Join us and be part of an inclusive, values-led culture that celebrates diversity.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financialservices of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunityto make a real diffe