Helpdesk Administrator - Glasgow, United Kingdom - Hugh Stirling Ltd

Hugh Stirling Ltd

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hugh Stirling has grown from being a small works contractor into one of the UK's foremost fully integrated construction, refurbishment, specialist interior fit-out, and facilities management providers.

Now celebrating 60 years and with a strong order book and ambitious growth plan.

Due to continued growth, we are looking to recruit an experienced and passionate
Helpdesk Administrator to join the team at our headquarters and manufacturing facility in Bothwell, near Glasgow.

About the Role

You will be based within the Helpdesk team to assist in providing clients with a high standard call out service and provide administrative assistance to our Contract Managers.

The role offers you the opportunity to develop skills and knowledge that will enable you to deliver excellent service and an outstanding customer experience.

In the role of Helpdesk Administrator, duties and tasks include:

Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and Hugh Stirling Limited requirements;
Ensuring customer service is timely and accurate on a daily basis;
Supporting the efficient operational delivery of Hugh Stirling Limited works;
To be able to monitor and record the response of our technicians to Helpdesk requests and to ensure customer satisfaction with the service;
Flexibility and adaptability to changing workloads;
Able to work in a high volume, transaction driven environment.

Key Responsibilities

Your key responsibilities are detailed below, may require additional responsibilities to be absorbed within reason to meet business demands.
Ensuring clients receive requested products and services in a timely fashion;
Coordinate with staff members ensure consistent service;
Maintain comprehensive records of activity with the clients and contribute to reporting on that activity for Hugh Stirling Services Limited;
Ensure customer service is timely and accurate;
Contribute to improving customer support by actively responding to queries and handling complaints;
To ensure the operation of the outofhours telephone answering service ensuring messages are relayed and actioned in a timely manner;
To carry out all reasonable tasks that may be requested from time to time by the client or the Company;
To uphold and promote the good name of Hugh Stirling Limited at all times.

Skills, Knowledge and Abilities Essential

Good interpersonal skills answering calls in a professional and personable manner;
Customer service experience;
A problemsolving attitude;
Proficient in the use of IT platforms, Outlook, Word, Excel;
Minimum of 2 years' experience working in a customer centred service organisation;
Suitable and appropriate level of experience to understand written instructions and be numerically competent for the role;
Promoting the highest standards of personal appearance and friendliness;
Excellent communication, time management and organisational skills;
To be able to monitor and record the response Hugh Stirling Limited technicians to Helpdesk requests and to ensure customer satisfaction with the service;
Flexibility and adaptability to changing workloads;
Able to work in a high volume, transaction driven environment.
Experienced using client driven online portals