Ict Assistant - Glasgow, United Kingdom - Shettleston Housing Association
Description
We are seeking an experienced and proactive individual to fill an exciting role within our ICT team. We are on an exciting journey to deliver transformational change in the way that we do things.
We require an ICT Assistant to support the ICT & Business Transformation Manager with specific focus on day-to-day support as well as assisting in the delivery of key ICT projects.
Key duties would include:
- Developing, updating, and maintaining SQL reports, automating as much of this as possible to deliver an accurate and consistent experience for endusers.
- Ensuring our IT systems and equipment are fully uptodate, secure and operating as efficiently as possible, reviewing systems, and proactively suggesting improvements, and minimising cyber threats.
- Providing technical support and resolution to our endusers on hardware and software issues, ensuring minimum disruption.
- Documenting and maintaining a knowledge base of IT issues, training and best practice to ensure a consistent and highquality IT service is provided to endusers throughout the organisation and our subsidiaries.
The successful applicant should be able to work with mínimal supervision, is quick to learn various systems and adapt, and enjoys taking responsibility for issues to deliver a first-class IT service that meets organisational aims whilst balancing the needs of users.
Job Types:
Full-time, Permanent
Salary:
£27,440.00-£33,707.88 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Education:
- Diploma of Higher Education (preferred)
Experience:
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
Work Location:
In person
Application deadline: 26/03/2024
Reference ID:
ICTA002
Expected start date: 29/04/2024
