Booking Coordinator - Birmingham, United Kingdom - BCA

BCA
BCA
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Booking Coordinator (office based)
Mon - Fri 09:00-17:30 (Occasional weekend work available as overtime)

Salary £25,000

Location:
Birmingham Business Park (6280 Bishops Court)


Contract type:
Full time/Permanent

Hours: 40 per week


BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and WeBuyAnyCar. We're growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.

The Job:
Company Vehicle Booking Co-ordinator
Reporting to, and in direct support of the Customer Service Team Leader.

This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the team.

You will be an ambassador of BCA, delivering excellent service at all times.

Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI's/SLA's.


Responsibilities

  • Duties will include but not be limited to:
  • Contacting manufacturer employees to arrange the handover of their new company vehicle.
  • Answering customer/ client queries and processing adhoc requests.
  • Advising of estimated delivery dates/chasing late deliveries.
  • Monitor and progress vehicles through various internal departments.
  • To ensure proactive communication is maintained throughout the booking process.
  • Liaising with and maintaining a professional point of contact with the client.
  • Be a service advocate and maintain a positive and professional nature at all times.

Person Requirements

  • Strong telephone and interpersonal skills.
  • Must be comfortable dealing with high call volume.
  • Must be proficient in Microsoft Word and Excel.
  • Excellent communication skills, both verbally and written.
  • Ability to meet specific deadlines & prioritise effectively.
  • Accuracy and attention to detail with high organisation.
  • Team player but also able to work on own initiative.
  • Background in a Customer Service environment and the automotive industry ideal.
  • Ability to innovate processes to improve efficiency.
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