Helpdesk Administrator - Rochester, United Kingdom - NG Bailey Facilities Services

NG Bailey Facilities Services

Verified Company

Rochester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery to our clients.

This is a full-time position working 08:00 - 17:00 (40 hours per week) Monday to Friday.

Core responsibilities:

Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.
Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
Track / monitor SLA's of reactive and PPM tasks.
Track statutory compliance for the Hard FM Engineering team ensuring appropriate staff and / or service partners are mobilised in a manner to avoid noncompliance issues.
Assist in the production of all operational, commercial, and client required contractual and compliance documentation.
Coordinate the record keeping process to ensure the upkeep and updating of document control center.
Assist with the production and upkeep of all contractual documentation.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ensuring all out of hours calls are meeting all KPI's e.g. response, fix, customer update frequency, etc

About Us

We are one of the leading independent engineering and services businesses in the UK.

Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team, we're committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual

Progression is something we value and we'll make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.