In Work Support Advisor - Liverpool, United Kingdom - The Growth Company

The Growth Company

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Growth Company has a fantastic opportunity for a In Work Support Advisor to deliver first class in work support to participants on the Restart Scheme who have secured employment by checking in regularly on a caseload of in-work participants and providing a range of advice and guidance interventions, to ensure progression into sustained employment.

Key Responsibilities

Contacting participants at set intervals to provide ongoing employment support and guidance.
Providing a service to ensure participants are happy in work and there are no issues.
Highlight customers to Employment Advisors who may be at risk of falling out of employment.
From point of job start each participant requires an inwork support call weekly or monthly until they achieve outcome stage.
Supporting participants over the telephone with any questions they may have regarding work or addressing and helping to resolve any issues participants may face whilst in work.
To contact employers with participant permission to support with any employment issues if needed.
Establish and deliver both one to one and group activities as part of customer interventions including initial assessments, inductions, job search sessions and failed to attend sessions with customers.

About You

Ability to work to challenging targets and key performance indicators.
Flexible hybrid approach to work with some unsociable hours on a rota basis.
Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.
A warm, approachable style to delivery is required to build relationships and rapport.
It would be advantageous to have experience of dealing with customers either face to face or over the phone, but this is not essential.

Skills Required:

Must have excellent telephone manner and good organisational skills.
Ability to handle difficult situations with ease.
The ability to work under pressure in a highperformance environment.
Ability to obtain and record information accurately with a high level of attention to detail.

Job Types:
Full-time, Permanent

Salary:
Up to £27,500.00 per year

Schedule: