Administrator - Surrey Downs H&c - Epsom, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Surrey Downs Health & Care

We are looking for a dynamic individual who will play a key role in supporting the running and the development of the Anticipatory Care project.

There is on the job training available to get you up to speed with the role requirements.

We offer frequent supervision, regular development reviews and access to band relevant support groups to ensure you feel supported and continue to professionally develop.

The role will be supported by both the Clinical team and the other admin team.

As a member of the Anticipatory Care Team multi-disciplinary team as Epsom PCN, the post holder will help facilitate the smooth running of the patient journey across all elements of the service by coordinating processes and monitoring the service provided to patients.

The post holder will be responsible for the collection and monitoring of data pertaining to the service and contributing to service development.

Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual

This partnership includes:

The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
CSH Surrey
Epsom and St Helier's University Hospitals NHS Trust
Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment.

By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Principle Duties to include:

Administration support to clinical services

Maintain a general knowledge base of services and activities delivered on the site.
Maintain a detailed knowledge base of specified services operated on the site.
Coordinate the day to day administrative activities of the clinic reception, hospital outpatient clinic reception, ward admissions or general administration Coowners, as delegated.
Support and assist in the development of the administrators undertaking the roles within area of responsibility.
Be the nonclinical point of contact for patients, carers and others utilising and visiting the site services, managing any enquiries, problems or concerns when required. Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/front of house.
Support cover on reception at own or other sites within the business unit, if required to do so.
To act as triage for telephone calls and respond or cascade as appropriate.
Forwarding messages to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Coordinate the smooth day to day function of the site including setting up of clinic, meeting, training and education rooms.
Undertake the booking, cancellation and rebooking of appointments for the range of clinical services operated on the site. Checking patient basic details are correct in system and updating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Oversee and participate in the preparation of clinical documentation, ensuring patients notes, referrals, results, and outcomes are available to clinicians, as appropriate, liaising with clinicians, xray departments, medical secretaries, GP surgeries etc. for patient information. Track and maintain medical records and referral letters in line with policy and procedures. Prepare clinic lists as required.
Complete administrative tasks for the range of services operating on the site including patient data processing, typing, minute taking, agenda preparation, data entry, filing, photocopying, scanning etc., as agreed and required.
Participate in the annual archiving process for clinical records produced by the clinical teams, and the transfer of records storage to IT systems, where possible, to support the development of paperlight systems.
Input, retrieve, monitor and manage data from a variety of IT systems, liaising with internal and external col