Supervisor - Assistance - Bradford, United Kingdom - Scania

Scania

Verified Company

Bradford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supervisor for commercial vehicle breakdown assistance centre

Salary:
Up to £30,500

Working Hours: 4 on 4 off shift pattern 07:00 - 19:00

We have an exciting opportunity for a technically minded Supervisor with a background in heavy vehicles or similar to join our amazing team Based at our Bradford Scania Assistance Branch you will support the Branch Manager and supervise the team of 17 Service Coordinators.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Responsibilities:

Organising, maintaining, monitoring the shiftplan including daily planning and attendance
Handle complaints according to established process
Monitor and control closing of complaints in a timely manner
Provide Service Coordinator cover when necessary
Support and guide Service Coordinators in their daily operation, take difficult cases if necessary
Monitor case quality and give feedback to Service Coordinators with the aim to create improvements
Responsible for the introduction of new Service Coordinators including planning and program
Responsible within the centre for training in processes, procedures and systems
Online training portal administrator including responsibility for monitoring progress of required training
Provide cover for the Centre Manager when necessary

Key requirements for the role:

College qualification preferably with a technical orientation
Sound work experience preferably from the commercial vehicles or equivalent industry
Experience in a technical role from the heavy vehicle or equivalent industry
Customer service experience
Excellent communication skills
Very good IT knowledge including Windows Office (Excel, Power Point)

Working for Scania is not just about the job.

It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.

We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs.

For us, diversity and inclusion is a strategic necessity.

By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.

We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Closing Date: 13/03/2023