Fixed Terms - London, United Kingdom - J.L & COMPANY LTD

J.L & COMPANY LTD
J.L & COMPANY LTD
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description


Fixed terms - Sales Associate - John Lobb (M/W)


Type de contrat :

CDD

Pays/Région :
Royaume-Uni


Ville :
London


Travail :
Retail


Expérience :
Minimum 3 ans


Société :
J.L & COMPANY LTD

***Description du poste


Sales Associate London Store (M/W)

John Lobb

Type of position:
Sales Associate (1 year fixed term)


Country:
UK


City:
London


Craft:
Sales


Company:
JL & Company, ltd.


Experience:
Minimum three years with a recognized expertise in sales


Reporting:
Store Manager


_ About John Lobb_

  • For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of handmade shoes and boots for men._
  • A company of the Hermes group since 1976, the bespoke footwear is still handcrafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory._
  • John Lobb owns a distribution network that includes twenty stores established in eight countries, and works with a highly selective network of partners and authorized retailers around the world._

Context
Our London Jermyn Street store is looking for a new Sales Associate.

The store has been established since 1995 selling ready-to-wear and made-to-order shoes and accessories, and has a total team of 4 people.


General Mission
This is a sales role dealing with John Lobb's discerning and demanding international clientele.

The position entails involvement in all aspects of daily shop life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.


Main Accountabilities:


Under the direct responsibility of the Store Manager:

Sales floor operations

  • Act as a member of the sales team offering excellent customer service, maximising sales opportunities and take pride in developing longterm relationships.
  • Develop an indepth knowledge of all John Lobb's products: their features and benefits.
  • Ensure that in store displays are constantly reviewed, follow the guidelines, relevant and attractive at all times.
  • Deal with customer queries and correspondence.
  • Confident and proactive on customer interaction, contact customers via different platforms, build up client book and develop new customers, be a brand ambassador.
  • Ensure and participate in excellent aftersales and sales support activities.

Stock and back-office management

  • Maintain a constant knowledge of the stock that is available in the store and elsewhere.
  • Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.
  • Participate in the stock ordering, receiving and maintenance processes.
  • Assist the Store Manger to monitor and operate the Ecommerce platform, validate the orders, and conduct the shipment.

Miscellaneous:


  • Contribute to the compilation, maintenance and utilisation of an accurate customer database in support of CRM initiatives.
  • Take part of security activities within the company's guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
  • Liaise with the wider John Lobb team as necessary in support of the store's requirements.
  • Undertake projects and responsibilities at the direction of the Manager.
**Applicant
profile**- Previous experience (3 years minimum) in high-end/luxury international retail contexts; experience in the shoes / men's clothing sector would be a plus;

  • Great clientele skills, existed strong client book would be a plus;
  • Excellent communication skills: written and oral English;
  • Fluency in another language would be a strong advantage;
  • Some experience of retail administration. A good understanding of CRM, databases and ecommerce would be a plus.
- possess a sophisticated approach to selling and customer relations;
- be a team player;
- be dynamic, flexible and adaptable;
- be proactive and focus on performance;
- possess good problem solving skills.
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