Registration Support Officer - Guildford, United Kingdom - Surrey County Council

Surrey County Council
Surrey County Council
Verified Company
Guildford, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

The starting salary for this role is £27,897 per annum based on a 36-hour working week.
Are you looking for a new and exciting role, where every day presents an opportunity to touch people's lives in the most meaningful way?


If you're driven by providing exceptional customer service and have a passion for making a positive impact during life's most significant moments, then we have the perfect and unique opportunity for two empathetic and dedicated individuals to join our team where you will play a pivotal role in assisting our valued customers during their most memorable key life events.


Surrey Registration Service is seeking to recruit
two full time
Registration Support Officers (RSO) to join our friendly team in Guildford.

One role is
permanent, and the second role will be on a
1 year fixed term basis to cover maternity leave.


Both roles will be based at Guildford Register Office, Artington House, 42 Portsmouth Road, Guildford GU2 4DZ, although there will be occasions when you will be expected to work from other Surrey Register Offices.


About us


Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents.

The council is committed to delivering a service to be proud of and that makes a positive difference in people's lives.


Surrey Registration Service is an essential part of the council's community and plays a significant role in recording important life events that have legal significance.

We are responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.


About the role


In this unique and rewarding role, your empathy and dedication will be essential in dealing with customers who may be going through emotionally charged situations.


You will be required to deputise for the Registrars in registering births and deaths and completing the preliminaries to marriages and civil partnerships.

As well as using bespoke Registration Systems, you will be required to use electronic diaries and booking systems and manage Excel accounts.


Your day-to-day duties might include:


  • Interviewing parents and relatives after a birth or death
  • Completing computerised and paper records
  • Issuing birth, death and marriage certificates
  • Informing the coroner if there are any suspicious circumstances surrounding a death
  • Collecting statistics to send to the General Register Office
  • Taking payment for copies of certificates
  • Keeping accurate records


With the ability to operate within a team environment, as well as independently, you will have a proven ability to communicate effectively with a wide variety of people.

Although this role involves registering births, deaths and notices,
previous experience of this is not required as full training will be given.


You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation. Any breach of this act and associated legislation committed by a registration officer, is a statutory offence.


As an employee of the council, you must work in line with our Data Governance policy and all associated policies, procedures and guidance for managing personal data and information.

Any breach of this policy may result in disciplinary action.

  • Ability to relate to people from all backgrounds and cultures
  • Your tact, patience and empathy, for dealing with people in emotive situations
  • Ability to understand the legal nature of this role and have a clear understanding that you will be accountable for your statutory responsibilities as a Registration Support Officer
  • Clear and accurate handwriting
  • Ability to work under pressure
  • A high standard of administrative, IT and keyboard skills

You must also hold a full driving licence with appropriate business insurance cover and have the use of a car, as you may be required to travel anywhere in Surrey.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
Additional Information
The job advert closes at 23:59 on Sunday 20th August 2023. Interviews will take place at Guildford Register Office, dates to be confirmed.


Contact Details

Benefits
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme.

For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surr
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