Reception and Admin Officer - Chelsea, United Kingdom - The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust

Verified Company

Chelsea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Private care Outpatients are seeking an enthusiastic administration officer to help maintain the efficient administration in their departments at our Chelsea Site.

This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a supportive role to the clinical teams. The role also includes some movement around different parts of the hospital as well as admin based roles. As a member of a mulit-disciplinary tream, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable.

The post is for 37.5 Hours a week Monday to Friday; with varied shifts between 8.00am - 8.00pm for further information please contact Joanne Thompson on ext 4991.

To be responsible for providing reception, administration and customer service for all patients and relatives attending the Private Care Outpatient Department.

The post holder will be working closely with the multi-disciplinary team, including nursing staff, medical staff, allied health professionals and other clerical staff both within the Private Care units and throughout the rest of the Trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre.

Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.

We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Please see attached Job description for further information.

To run a highly efficient and patient focused reception service, including

To manage a high volume of patients with complex needs on a daily basis, both facetoface and over the telephone.
To meet and greet all patients and visitors to the Outpatients department in a professional, courteous and friendly manner.
To deal proactively and effectively with a wide range of enquiries from clinicians, nurses, and administrative colleagues, escalating to other staff when appropriate.
To ensure that all patient details are checked on the patient's arrival and updated on the system i.e. ethnic, GP or sponsor, demographic, address and copying of letters.
To follow the opening and closing guidelines for each department and ensure enhanced patient experience by following greetings templates used for answering the telephones and welcoming patients.
To deal calmly and sensitively with vulnerable patients and a range of difficult situations.
Manage initial patients' complaints, or where more appropriate escalating to the Team Leader.
To be aware of other cultures and religions whilst dealing with overseas patients.