Senior Customer Service Officer - Maidenhead, United Kingdom - Rudipharm Ltd

Description

In return for your commitment we offer flexible start/finishing times, a free onsite gym, generous pension and holiday schemes and progression opportunities.

• Single point of contact for coordination with the storage site for the incoming and outgoing products.
• Liaise with warehouse personnel (booking in slot /receipting issues / returns)
• Follow up on returns and credit notes where relevant
• Track, order and ensure timely delivery
• Follow up with Suppliers as needed to confirm or change orders

• Coordination with batch release sites for the stocks and communication of orders.
• Verify and communicate the customer orders with storage site.
• Ensure that all customer orders are processed by the warehouse in a timely manner.
• Completion of various forms required for setting up the products with the storage site.

• Create the PIP codes (unique identifiers) for the products
• Ensure all sample orders are processed in timely manner
• Client Management progress order through the sales cycle, provide reports on shortages, maintain pricing)
• Arrange for dataloggers hardware to be retured to respective suppliers and maintain database
• Finished Product Inventory
• NHS Tender preparation

• Previous customer and client care experience, ideally within a logistics environment
• Planning and organising skills
• Excellent oral and written communication skills and a strong sense of commercial awareness
• Ability to follow standard operating procedures, policies and best practice from Quality perspective
• Excellent organisation and time management skills
• Good IT skills, e.g. MS Excel, Outlook, Word