Clinic Administrator - London, United Kingdom - Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

UHL Respiratory Team in Lewisham is looking for full time administrator to support Respiratory Lab Team.

The post holder will be booking service assistant who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives.

They will work within the respiratory team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.

When booking appointments, a wide range of communication skills will be used in order to provide a patient centred booking service.

The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the respiratory lab and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health's guidelines concerning wait-times.

There will be a training programme to ensure that you are supported to deliver confidential quality care.

Interviews will take place at Lewisham Hospital side, date to be confirmed.

Th e post holder will work to ensure smooth running of a very busy clinic by;
Ensure that the clinic is managed efficiently and any concerns escalated

Key administrative responsibilities to include the day to day management of the Lab.

Dealing with patient requests, including booking patients in to be seen, arranging appointments, keeping patients informed about delays. Dealing sensitively with patients who cannot be seen.

Manage and report issues with reference to relevant policies and procedures.

Retrieving patient results/reports on lab database when required.
Dealing with telephone and walkin enquiries
Enter all patient details on iCare (on clinics/wait list).
Maintain record keeping systems that comply with Trust guidelines and allow

clinical audit to take place.

Use of the iCare computer system as required.
Follow trust procedures in all areas including Health and Safety, complaints

procedure, Equal opportunities and all other relevant areas.

Administrating referrals from electronic Referral Service and from inhospital,

appointing on lab database and hospital icare system.

Using initiative to manage time during busy periods and to prioritise workload.
Provides nonclinical advice to Out-Patients and medical staff.

Our people are our greatest asset.

When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.

Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

To assist Respiratory Lab with general administration/clerical duties to ensure the smooth running of the diagnostics, community and outpatients schedules.

Key Result Areas & performance

Main Area

First point of contact for patients, ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature and professional manner when speaking to them on the phone and face to face.

This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on the appropriate I.T. system (RIO, Icare) ensuring a high level of data accuracy.

To arrive, rebook and discharge on the appropriate I.T. system (Icare, RIO or relevant other)

To deal with written and telephone enquiries as appropriate.

To book new and follow up appointments as required

Booking of interpreters for patients according to the Trust policy. Liaise with the relevant teams with enquiries as appropriate.

Provide cover for colleagues during annual leave, sickness and busy periods.

Be fully competent in the features of the service computer software systems and undergo further training when systems are updated and as the job requires.

Attend additional training as required and assist new staff with tr