Customer Service Officer - Manchester, United Kingdom - ABM
Description
Description:
JOB TITLE:
Customer Service Officer
REPORTING TO:
Soft Services Manager
LOCATION:
Corn Exchange 3 Fennel Street Manchester M4 3TR
HOURS:
40 hours per week
SHIFT PATTERN:
4 on 4 off / Wednesday - Sunday
PAY RATE:
£10.82 per hour
ROLE OVERVIEW AND PURPOSE
Customer Service Officer/will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Interact with all visitors/tenants within the leisure venue, delivering first class customer focused service
- Carry out regular patrols of the leisure venue as detailed in the site Assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the leisure venue, proactively helping wherever opportunities arise
- Safeguarding all the sites are safe and nonthreatening environment for all visitors/tenants
- Ensuring all incidents are managed in accordance with site policies and procedures
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Able to record/log all nonconformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Undertake any other reasonable duties as required to meet the needs of the business
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
ESSENTIAL SKILLS:
- Excellent organisational skills with the ability to balance competing priorities and workloads
- Excellent written and verbal communication skills
- Able to work unsupervised and take responsibility
- Able to remain calm under pressure
- Adaptable and flexible in approach to work required
- Willingness and ability to work as a member of a team
- Excellent observational skills
More jobs from ABM
-
Chiller Engineer
London, United Kingdom - 1 week ago
-
Installation Electrician
London, United Kingdom - 1 week ago
-
Bowser Specialist Driver
Crawley, United Kingdom - 1 week ago
-
Site Maintenance Engineer
London, United Kingdom - 1 week ago
-
Cleaner
Manchester, United Kingdom - 1 week ago
-
Cleaning Operative
Glasgow, United Kingdom - 1 week ago