Site Lead, Va Transition Assistance Program - Lakenheath, United Kingdom - GBX Consultants

Description

The Site Lead's primary role is to provide instruction and training and provide one-on-one individualized engagements with separating and retiring military personnel and their spouses who are transitioning from the US military in order to enable transitioning Service members to make informed decisions regarding the use of VA Benefits.

The Site Lead is responsible for the oversight and mentorship of personnel at a specific installation and the execution of contract-related daily operations of the site to maintain a high quality and effective program.

• Oversee the delivery of all events at assigned installation and any assigned itinerant locations.
• Assign personnel to various events to ensure 100% coverage of all requests for group and individual services.
• Ensure Benefits Advisors are available for office hours to assist individual transitioning Service members, their family members, and Veterans.
• Manage logistics and travel requirements for assigned installation and any assigned itinerant locations.
• Collect and report on daytoday events and activities.
• Monitor daytoday operations and report performance or quality assurance issues to the operations chain of command.
• Identify, schedule, and conduct outreach events to increase awareness of the program.
• Provide mentorship and coaching to the Benefits Advisors at assigned location.
• Conduct ongoing quality evaluations of the Benefits Advisors at assigned location.
• Execute risk and issue management activities at assigned installation.
• Execute order review and inventory management activities at assigned installation.
• Participate in leadership teleconferences/virtual meetings, as required.
• Lead Site Lead meetings with staff and other installation points of contact, as required.
• Inform installation staff about new policies, procedures, and operational guidance.
• Create and sustain a participatory environment while guiding service members/dependents to achieve learning objectives and appropriate/useful outcomes.
• Conduct onehour military life cycle (MLC) courses, oneday VA Benefits and Services courses to transitioning service members that cover critical benefits including education, disability compensation, pension, vocational rehabilitation and employment, home loan guaranty, insurance, burial benefits, health care, and information and demonstrations on electronic tools and resources.
• Follow established procedures on setting up and breaking down briefing rooms, preparing materials for participants, and preparing and securing any required electronic equipment.
• Follow established procedures on setting up and breaking down briefing rooms, preparing materials for participants, and preparing and securing any required electronic equipment.
• Refer service members to base transition center staff and other approved stakeholders for followon individual counseling, guidance and resources.
• Provide inperson support, if requested, during or immediately following a preseparation counseling session, during Capstone events, or to facilitate a warm handover.
• Attend training sessions, as required per program requirements.
• Complete course required documentation including, but not limited to, attendance reports, evaluation forms, and other workshop reports.

• Bachelor's degree or 57 years' equivalent work/military experience in the areas of Training, Education, Career Counseling or Human Resources.
• Outstanding written and oral communication skills.
• Must be keen observer of behavior and interpreter of nonverbal language, have excellent listening skills, possess an innate sensitivity to unspoken needs and be acutely attuned in gauging the comfort of all participants.
• Must be able to demonstrate an interactive, dynamic, and energetic training style necessary to engage the military audience in job search training activities.
• Ability to adjust teaching style to meet needs of participants.
• Ability to learn information in a rapid timeframe.
• Knowledge of the military and experience working with military clients is strongly preferred.
• Must successfully complete a two and a half week standardsbased training course. Successful course completion includes passing a written test and an oral presentation.
• Must be able to pass a personal background check.
• Flexibility to travel up to 50% to other military bases to deliver workshop, if needed.
• Must be able to use a wide range of adult learning and group facilitation tec