Uk&i Complaint Handler - Glasgow, United Kingdom - Chubb INA Holdings Inc.

Chubb INA Holdings Inc.

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have experience dealing with end to end complaints?

If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you

We have an excellent opportunity within our Complaints Team, based in our Glasgow office.

We are happy to consider applicants with experience in a Customer Services role from financial services, insurance, call centre or hospitality sectors.

We provide full comprehensive training on complaints processes and regulations to allow our people be successful in this post.

The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints. You will also manage a workload and investigate regulated complaints in line with regulatory requirements.

KEY RESPONSIBILITIES
Engage with customers throughout the complaint process, ensuring regular updates on progress with the complaint while ensuring that you handle complaints fairly, within local requirements

Review and learn from past decisions, including decisions made by the local Ombudsman or Regulators.

Gather all necessary evidence in relation to complaints and ensure fair customer outcomes. Prioritise and handle your own case load and conduct telephone calls with customers in a professional manner.

Work with internal departments and gather information to investigate complaints and are responsible for managing all incoming enquiries effectively, while always providing the customer with a professional service.

Make a final decision on the merits of the complaint and calculate payments where appropriate and communicate outcomes clearly to customers in writing and by telephone.

Liaise with local Ombudsman where necessary and Build & maintain relationships with the business and be in a position to explain the rationale behind decisions when appropriate.

Qualifications:

KNOWLEDGE & EXPERIENCE

Previous experience in a complaint handling role.

Customer services experience demonstrating a professional and high standard in customer care with proven experience of prioritising and working to SLAs

Excellent listening and communication skills

Awareness of Fraud is preferred and a working knowledge of Regulatory Complaints and Compliance (Insurance Industry preferred).

Experienced in MS Office Packages

What do we offer in return

Competitive salary & pension scheme

25 days annual leave plus ability to purchase 5 additional days

Private Medical cover, Employee Share Purchase Plan, Life Assurance

Subsidised gym membership, and more...

INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK
Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.