After Sales Specialist – UK - Woking - Malvern Panalytical

Description

Job title: After Sales Manager - UK

Job Type: Full time

Location – UK – Remote with regional travel

Role benefits - Competitive Salary + Benefits Package

Become part of making the impossible possible.

About the role:

As part of the Malvern Panalytical Services team, you will play a key role in driving growth in after-sales revenue by selling the full portfolio of service products to existing customers. Your focus will be on strengthening long-term customer relationships, increasing retention, and maximizing the value customers gain from their Malvern Panalytical solutions throughout the equipment lifecycle.

This is a proactive, customer-facing role where you will identify and develop aftermarket opportunities within your regional customer base. By combining strong communication skills, deep product and service knowledge, and effective sales strategies, you will anticipate customer needs, propose tailored service solutions, and convert opportunities into sustainable revenue growth.

You will be accountable for forecasting, managing, and achieving annual Order and Sales targets, contributing directly to the overall growth and success of Malvern Panalytical's service business.

What you'll be doing:

• Drive after-sales orders and revenue across the UK and South Africa by engaging customers through multiple channels (phone, email, digital platforms), consistently meeting or exceeding regional service sales targets
• Own the sale of service solutions, including new service agreements, digital services, upgrades, software, and bundled offerings that maximize customer value throughout the product lifecycle
• Partner closely with local service teams to support contract renewals and secure new service agreements as customers transition out of warranty
• Build strong customer relationships by understanding customer goals, challenges, and future needs, identifying opportunities for upselling and cross-selling tailored service solutions
• Manage the full after-sales sales cycle, from qualifying inbound leads and responding to inquiries through quote preparation, objection handling, deal closure, and seamless handoff to internal teams
• Maintain a healthy, transparent sales pipeline, ensuring accurate CRM records, forecasts, orders, and KPIs while delivering regular reporting and reliable revenue predictions
• Collaborate across Malvern Panalytical, working with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experience, support marketing initiatives, and continuously improve our service offerings

About you:

• Flexible working mindset, comfortable in a remote or hybrid environment with occasional travel to offices or customer sites to build strong relationships
• Strong foundation through education and experience, with a bachelor's degree or equivalent practical experience; exposure to analytical instrumentation or service-led organizations is a plus
• Results-driven and proactive approach, energized by achieving targets and continuously finding smarter, more effective ways to grow service revenue.
• Outstanding communication and relationship-building skills, with the ability to listen, collaborate, and clearly articulate value to customers from diverse industries and backgrounds
• Confident sales capability, including negotiation, closing, and pipeline management, supported by experience using CRM tools such as Salesforce (or the willingness to learn)
• Digitally curious and data-informed, comfortable using AI, digital tools, and insights to drive lead generation, forecasting, and customer-focused decision-making
• Customer-first and adaptable, thriving in fast-paced environments while applying a "test and learn" mindset to evolving customer needs and market conditions
• Collaborative and commercially aware, able to work effectively across teams, contribute to marketing initiatives and customer journeys, and build strong business cases through analytical thinking

What's in It for You

• Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture
• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place
• Be a key member of our team in our amazing offices, with a hybrid working model available
• Access to an onsite restaurant
• Gym discounts
• Volunteering days and much more

#LI-CS2

About us - Malvern Panalytical, Micromeritics and SciAps.

Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical

Instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics

Manufactures systems for the characterization of particles, powders, and porous materials for a wide range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps

Specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps

Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.