Customer Service Specialist - Accrington, United Kingdom - Onward Homes

Onward Homes

Verified Company

Accrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist

Full Time Salary
- £22,900

Employment Type

Full time

Hours Per Week

Region

Lancashire

Location

1a Enterprise Way, Accrington, BB5 0FR

Contract Type

Permanent

Job Type

Customer Services

Closing Date

27/02/2023

Ref No

1796

About the role
We are looking for
Customer Services Specialists
(2 posts) to join our Customer Services Team.

This role will be based at our Accrington office.
_ _Our hours of operation are Monday to Friday 8am - 8pm.

Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis.

What are we looking for?

We are looking for people who have experience of working in a customer service, contact centre based environment, who can manage multi channel contacts efficiently using a wide range of ICT packages.

You must be able to manage a varied workload whilst achieving priorities and objectives. Excellent communication and listening skills are essential in order to deliver a high quality service.

What you can expect from us

We offer a competitive salary of £22,900 per annum, a generous annual leave entitlement of 31 days, plus 1 additional day's leave for your birthday (which can be taken at any time), plus bank holidays and a pension scheme with employer matched contributions of up to 10%.

Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.

You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year.

We do more than just provide a roof over our customers' heads, we're here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

Please note that we reserve the right to close the vacancy early prior to the closing date.
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