Helpdesk Team Leader - Nottingham, United Kingdom - Distinct Recruitment

Distinct Recruitment

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a background within an IT Support and Helpdesk environment? Are you looking for that next step in your career, where you can be the driving force for change within your team?

The key focus of this role is to be responsible for the IT Helpdesk and Workplace Technology, providing direct support to users, managing, and developing the Helpdesk team, and most importantly, developing and delivering the continual improvement plan forthe business.

This is your opportunity to join a people-focused business that pride themselves on living through their values each day. They have a one-team ethos and really look after and believe in their people.

Salary is £25k - £35k dependent on experience.

Based NG7, Nottingham.

THE ROLE & RESPONSIBILITIES

Responsible for daytoday delivery of workplace technology
End user hardware, user management, software provision and licence management, maintenance of key tools, end user security and data privacy.
Responsible for the running of the IT Helpdesk.
Handling user support queries, including 1st, 2nd and 3rd line support.
Understanding needs and concerns of the business.
Setup and management of the IT Helpdesk process, including incident management.
Engaging with other IT Teams to ensue effective handover.
Developing and leading the IT enduser communication.
Supervision and development of team members.
Working with the Senior IT Manager to develop and be accountable for the delivery of the Continual Improvement plan.
Management of IT projects.

ABOUT YOU