Communications Support Officer - Newcastle upon Tyne, United Kingdom - North East Ambulance Service NHS Foundation Trust

North East Ambulance Service NHS Foundation Trust
North East Ambulance Service NHS Foundation Trust
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Bernicia House, Goldcrest Way, Newcastle upon Tyne, NE15 8NY

(Band 4),

Permanent contract 37.50 hours pw


We're looking for a talented and resourceful communications support officer to develop and maintain effective media and online relations and internal communications.


You will be working in the busy press office of one of the key emergency services in the North East, reporting to the Communications Manager.


You will be responsible for providing an essential role in the team, monitoring and updating the Trust's digital communications platforms, ensuring that all media enquiries are logged, answered or referred on; supporting the wider team with general administration of contact databases and photo library; developing content for internal and external media; using content management systems and social networks to update internal and external messages and information in a timely manner.


Applicants will have knowledge of communications, public relations and marketing communication techniques, approaches and procedures and/or experience working in a press, PR or communications environment.

Excellent communication and presentation skills are essential.


The communications team operates in a busy working environment, advising a range of internal departments within the Trust on communications strategy and serving a wide range of audiences across North East England that include patients, staff, national and local media, MPs, local authorities and other NHS organisations.


The department is responsible for a variety of internal and external communications including patient, staff and corporate publications; maintaining, developing and updating the Trust website, intranet, social media platforms; handling media enquiries and providing information for MPs and Ministers.


The post holder will provide an essential role in the team monitoring and updating the Trust's digital communications platforms, ensuring that all media enquiries are logged, answered or referred on; support the wider team with general administration of the team's contact databases and photo library; developing content for internal and external media and event coordination.


We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more


Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.


We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.


Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

Key Result Areas

Manage the administration of the press office ensuring that all media enquiries are logged, answered or referred on.

Participate in developing content for internal and external media.

Support the team in developing and implementing a strategy for off-line and online communications at the Trust.


To be responsible for using content management systems and social networks to update internal and external messages and information in a timely manner.

Ensure the timely production and distribution of all corporate communications, including internal and external publications, media responses and social media replies

Ensure the timely production and distribution of all communications reports, including monitoring analysis and evaluations.


Ensure the quality and format of the Trust's online content, ensuring consistency across pages, all working links and a continuous review and development of all online sites.

Maintain and update an accurate and contemporary database of contacts for all stakeholders and Trust photo library

Support event coordination.

Functional Responsibilities

First point of contact for media enquiries, including on sensitive, confidential issues; answers or refers as appropriate. Establish a network of contacts in national, regional, local and specialist trade media and maintain media relations databases.

Issue press releases proactively promoting achievements and new developments within the NEAS

Support coverage in national, regional, local, specialist and trade press, TV and radio.

Support co-ordination of events to promote NEAS internally and externally such as staff awards, patient reunions and press events.

Monitor, maintain and support the development of written and graphic content and navigation of internal and external media such as Trust website, intranet and social media platforms

Ensure corporate content reflects the core image and values of the organisation and ensures communications platforms and content are accurate, up
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