Technical Customer Co-ordinator - Leeds, United Kingdom - Jo Holdsworth Recruitment

Jo Holdsworth Recruitment

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are excited to be supporting our client on the hunt for a customer service specialist. Their lively and vibrant offices are based near the centre of Leeds.

Core responsibilities

Ensuring queries/complaints are resolved for clients within service level agreements (SLAs).
Resolving or refering queries to Customer Success Managers, Account Managers and 2nd line CSAs as necessary.
Working closely with all relevant departments, ensuring all necessary relationships are maintained.
Maintaining and keeping Zendesk and CRM up to date.
Working within company SLAs and adhering to ticketing best practice.
Consistently representing and working in line with company values.
Contributing to our Help Centre and support resources
Capturing customer feedback on feature requests.

About you

Proficient in spoken and written English
Strong ability to use CRM & MIS systems.
Excellent ability to interpret data and understand school needs and develop school insights.
Strong problemsolver who isn't afraid to work across teams to find solutions.
Ability to work effectively within a fastpaced, and resultsoriented culture.
Able to quickly learn our products and understand how they fit within our customers' businesses and how they add value.

What they offer

1 day off each year to volunteer with a charity of your choice.
Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
Flexible and hybrid working.
Enhanced maternity pay to support new mothers during this exciting period of your life.
Spending quality time together is really important, so to encourage this, their social committees organise regular team nights out (they've had pizza making and curry clubs)
30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
Office is based in the heart of Leeds. It's lively and vibrant, and you'll have breakfast supplied every day along with other healthy snacks you can choose from.
Dogs are welcome in the office