Customer Services Administrator - Southampton

Job summary

You will be a key point of contact for our customers and business partners, ensuring a smooth and efficient experience. You will be responsible for handling enquiries, processing administrative and system access requests, and providing support to the Claims team.

Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
• Process customer information efficiently.
• Maintain and update customer records and databases.
• Collaborate with internal teams to resolve customer issues and provide timely feedback.
• Assist in the preparation of reports and documentation as required.
• Handle administrative tasks, such as data entry, and office support, to ensure the smooth operation of the customer service department.
• Provide exceptional customer service and ensure customer satisfaction.

Skills

• Strong communication skills, both verbal and written, with the ability to build positive relationships with customers and colleagues.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with customer databases or CRM systems.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• A proactive, problem-solving approach and a positive attitude.

Job description