Claims Advisor - Northampton, United Kingdom - Assist Insurance Services Ltd

Description

Claims Advisor

A fantastic opportunity has arisen for a customer focussed Claims adviser to join our team to assist our clients when they need us most, in making a claim.

As part of our claims team, you will primarily assist our clients by supporting them through the claims process.

You will monitor the progress of their claims and will liaise with our insurer partners and claims handlers to ensure our customers consistently receive our award winning service standards.

About us

Assist Insurance Services is the UK's leading provider of leisure insurance products for caravans, boats, holiday homes and lodges, and being voted by the insurance industry this year at the British Insurance Awards for 'Personal Lines Broker of the Year' and 'Customer Care Award' our clients know that they will receive exceptional service and the confidence they are in safe hands.

About the role
This role requires experience of Personal lines insurance, preferably property insurance.

You will act as liaison between our customers, our insurer partners and our claims management teams and you will be responsible for ensuring that our customers receive the very highest service levels throughout the life cycle of their claim.

You will be tasked with reviewing newly reported claims, monitoring progress of existing claims, ensuring that timelines and deadlines are met by our partners and ensuring that claims are settled swiftly with the customer always at the very heart of everything we do

You will always demonstrate a can-do attitude and have a clear ability to problem solve. You will be assisting claims across all products such as Home, Caravan, Boat, Car, and our structural warranty scheme.


About you
You will have experience of Personal Lines Insurance, preferably property insurance.

You will have worked in a claims environment and will be able to demonstrate a good understanding of the claims process.

As a broker our claims are managed by insurers and claims handling companies so experience of relationship management and working with external providers to deliver results would be beneficial.

You will be highly experienced of working within a customer focussed Team and you will clearly be someone who excels in the delivery of great customer service as you will ensure that our clients receive only the very best experience.

Key Skills

• Claims handling experience
• Personal lines insurance experience, preferably property
• Excellent communication skills, both written and oral.
• Experience of dealing with third party organisations
• A flexible and proactive approach, and the ability of working within a customer focussed team.
• The highest standard of integrity, honesty, and quality of work.

The Package

• Base Salary of Dependent on experience £23,000 £28,000
• Up to 25 Days Holiday per Annum (Plus Bank Holidays) and your birthday off to
• Career and professional development.
• 37.5 hours per week across the opening hours of our business: Monday Friday 9am 5.30pm

If you have experience of working in a Claims environment and want to be part of a people focused business, then we would like to hear from you


Job Types:
Full-time, Permanent


Salary:
£23,000.00-£28,000.00 per year


Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Experience:

• Claims: 1 year (preferred)

Work Location:
One location


Reference ID:
Assist_Claims