Lettings and Resident Services Specialist - Walton-on-Thames, United Kingdom - Compass Rock
4 weeks ago
Description
Compass Rock - Resident and Lettings Service Specialist - Multi Site
Key Responsibilities:
Leasing:
- Greet and assist prospective tenants, providing information about available properties. Conduct property viewings and tours, highlighting key features and amenities.
- Follow up with potential tenants and maintain an organised database of leads.
- Answer enquiries about rental rates, property availability and leasing terms.
- Provide support to the Property Managers at both lease up and stabilised properties with enquiries and viewings.
Resident Relations:
- Maintain positive relationships with current residents and address their concerns professionally and promptly.
- Assist in the resolution of resident issues and concerns to ensure resident satisfaction.
- Conduct inventories, movein and moveout inspections, documenting property conditions.
- Ensure strong communication with residents.
Administrative Support:
- Help with the preparation of leasing and property management reports.
Sales Orientated: The ideal person should be sales orientated, have a focused and driven approach to achieving leasing goals.
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Communication Skills: The ability to convey the benefits of the properties clearly and convincingly to potential tenants.
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Goal Driven: A relentless focus on meeting and exceeding leasing targets, with a strong motivation to drive occupancy rates.
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Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software
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Customer Service: Be able to demonstrate through previous roles the importance of customer service and give examples of how you provided exceptional customer service
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Customer Facing: This role will require face to face interactions with our residents and prospective residents. A key requirement of the role is to interact with residents and be able to build strong relationships.
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Interest in Property Management: While we do not require previous experience in BTR or property management, a keen interest in the industry and a desire to learn about the sector will help ensure success in the role.
Working Hours:
- 5 day working week including weekend work (Saturday and Sunday) with 2 days off working on a rota basis
- 40 hour working week with hours between 8am and 7pm working on a rota basis
Location:
Pimary Locations: Walton-on-Thames & Farnham
Remuneration / Bonuses / Benefits:
Salary: £25,000 to £27,000 a year
Benefits:
- Company pension
- Sick pay
- Private Health Insurance
- Bike to work scheme
Job Types:
Full-time, Permanent
Pay:
£25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- WaltononThames: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer relationship management: 1 year (required)
Work Location:
In person
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