Customer Relationship Manager - Woking, United Kingdom - Asahi UK Ltd

Asahi UK Ltd

Verified Company

Woking, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Company description:

Company Overview

Job description:

Key Purpose Statement
The Customer Relationship Manager will be working in a high performing team
- within Supply Chain. You will be accountable to lead and pursue excellence in supply chain for a set number of customers
- developing and delivering best service at the lowest costwith extensive exposure to internal and external senior stakeholders.
Accountable for managing the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered

Key Accountabilities
The Customer Relationship Manager is responsible for the following key outputs and accountabilities

Delivering 95% service performance in all aspects of Service as measured by the customer

- case fill rate and delivery on time and supporting the customer in securing on shelf availability

Be the Supply Chain face of AUK to the customers and own the AUK service level into their depots, including FTA (Failure to Arrive) trends and other operational service impacts. Ensuring Timely capture of stock availability service incidents to enable accuratereporting of AUK Service Level KPI measures.
Owns and drives Customer Engagement
Accountable for the order management process, ensuring deliveries to customers are made On Time in Full (OTIF) and supporting OTC activities.
NPD implementation to be launched on time in full and no customer shorts
Effectively own and manage the stock write off process
Educates customers on rules of supply such as lead times, MOQs, product information and delivery dates and develop joint plans to deliver cost efficiencies
Development and maintenance of order capture and consumption tools to enable the "perfect order" as well as telephony or alternative contact strategy systems to delight our customers and consumers
Responsible for the development of Supply Chain Partnerships
Identify and communicate to the sales and customer any short term supply issues
Build a customer supply chain relationship deliver cost and service improvements by influencing operational behaviours of our customers to optimise joint supply chain practices (e.g. Order Management, Vehicle Utilisation, set delivery windows
Develop, implement and improve collaborative forecasting with customers and demand planning team
Action plans in place to improve forecast accuracy and bias to continually achieve set targets
Influence and obtain cross functional forecast consensus across Sales and Customer.
Building strong internal and external relationships with our Customers
Sales
Customer Service
Demand and Operations.
Responsible for providing demand control through monitoring supply against forecast for all SKUs, making adjustments where necessary
Liaise with the Customer to optimize product replenishment and successfully enabling events (new sku's

- promotions).

Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain Increasing customer and Asahi supply chain value identifying and implementing supply chain valueprojects

- for both removing cost or enabling value creation

Weekly, Monthly and Quarterly Service Review meetings providing inbound service, including root cause and resolution with documented "SMART" minutes and actions which are circulated in a timely manner

Profile description:

Experience Required

Graduate calibre, ideally in a relevant area
Excellent communication and interpersonal skills
Highly analytical and able to use data to drive insight
Customer relationship management experience
Experience in a high volume, detailed and process driven organisation
System experience in an ERP environment and strong excel skills
Highly organised with excellent attention to detail
Knowledge of either FMCG or UK or international supply chain logistics
Experience of working crossfunctionally at an operational level, with demonstrable evidence of influencing your peer group and above, and strong examples of relationship building and creation of collaborative, customerfocused plans

Key Attributes of the Successful Person

Excellent communication and interpersonal skills
Able to clearly and productively communicates ideas, plans and priorities to others in a commercially sensitive manner
Is able to tailor the manner of communication to take into account the very different groups of people communicated with.
Strong analytical skills able to make the connections in data, events and trends.
Highly organised with excellent attention to detail
Strong interpersonal skills
Ability to work under pressure
Drive and determination with a willingness to learn

We offer:
*Private Medical & Dental Insurance (Employee only) (Included in Benefits Allowance for FTC employees) *25 days holiday (can buy up to an extra 5 days) *Life Assurance (4 x basic salary) *28 free cases (24 x 330ml or equivalent) per year *Pension: Core:Age related scale (3% to 5% employee; 6% to 16% employer)

Optional:
Additional One for One match (up to extra 2%)