Customer Experience Assistant - Walsall, United Kingdom - Venn Group

Venn Group
Venn Group
Verified Company
Walsall, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Walsall


Length:
Maternity Cover


Pay:
£15 Umbrella

Hours: - 5 Mon - Fri


Responsibilities of the role:

  • Triage all customer complaints, MP and Councillor enquiries and where appropriate allocate in accordance with organisations complaint procedure
  • Monitor complaint resolutions and ensure all actions are delivered within agreed timescales
  • Allocate MP and Councillor enquiries, monitoring compliance with service standard timescales
  • Work collaboratively with the Customer Experience Advisors/Specialists to collect customer feedback to support our lessons learnt and continuous improvement approach
  • Assist in the compilation of relevant information and statistics required by internal and external stakeholder
  • Provide administration support for the Customer Experience team
  • Develop and maintain effective working relationships which will enhance service delivery
  • Act in the interests of customers and actively promote and demonstrate values

Essential experience/requirements:

  • Previous experience within this position
  • Good ICT knowledge
To discuss this excellent opportunity further, please contact the Social Housing and Support team and ask for Katie Dugmore**(Associate Consultant for the Midlands)
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