Customer Experience Analyst - Leicester, United Kingdom - e-bate Limited

Description

Location:
Leicester

• Hybrid (2 days in office p/w)

Contract Type:
Full Time, Permanent


Salary:
£23,000 - £28,000 per annum, dependant on experience

About the role

e-bate is a SaaS FinTech scaling startup in Leicestershire, taking on the world of rebates and commercial trading agreements in multiple verticals from pharma to automotive to builders merchants and FMGC.

We are rapidly expanding our team and are on the hunt for a data analyst type person to fulfil a brand new role at e-bate as part of our Customer Experience team growth.

Reporting to the Head of Customer Experience, The CX Technician will be responsible for completing customer data tasks, ultimately putting all customer master data into our database, configuring customer instances, setting up standard reporting and configuring customer dashboards.

The role will have an element of customer facing interactions in order to troubleshoot data requirements that are largely done through Zendesk or Teams calls, as well as working closely with the internal Customer Success and Technical squads.

You will become an expert in both the backend as well as the main system functionality in order to provide customers with swift responses to their data and operational questions.

This is not an IT support role.


What we need from you

Applicants must be comfortable with SQL programming and have some experience of reporting tools such as Tableu and Power BI with knowledge and experience of Amazon Quicksights, which is essential for this role.

You'll need to have at least 1 year of experience in a data cleansing/manipulation role and have the ability to write quality SQL.

You'll be liaising directly with our clients so you'll need to be happy to communicate with people at all levels, with a professional and friendly approach, and the ability to troubleshoot their problems to find a resolution.

We will need you to be a problem solver with creative answers to the issues at hand.

It would be great if you enjoyed drilling down into the detail, using your logical skills and working independently after clear instruction.

You may also have experience in the following: Data Analyst, Implementation, Onboarding Analyst, Database Technician, Customer Success Analyst, Customer Experience, Customer

Support, Customer Support Specialist, Customer Service Technician, Customer Experience Analyst, User Support Specialist, Customer Success Specialist, Customer Experience Associate, Client Support Specialist, Customer Solutions Technician, User Experience Technician, Customer Relations Specialist, Customer Experience Coordinator etc.

REF-205520