Contact Centre Advisor - Plymouth, United Kingdom - plymouthcommunityhomes

plymouthcommunityhomes

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Care Respect
Listen Do the right thing**
About the role
We are looking for a Contact Centre Advisor to join our Customer Services team.

As a Contact Centre Advisor you be pivotal in providing a consistent, high-quality service to both internal and external customers within a call centre environment, with an aim for call resolution on initial contact.

As well as this, the role helps to support the planning team by accurate use of the scheduling system and other related software, aiding in the seamless and efficient running of operatives diaries.

Is experienced, passionate and willing to promote an excellent customerfocused service. This will be achieved whilst responding effectively and sensitively to the needs of the customer, showing patience, understanding and respect at all times.
Has a proven ability to work independently, within a team, and to work flexible hours to meet the needs of the service.
Has an awareness and understanding of the General Data Protection Regulations and the implications for the department.
Can work within corporate policies and an understanding and commitment to Equal Opportunities and Anti Discriminatory practice.

About Plymouth Community Homes

We are the citys largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and were aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest

To Apply:

For an informal discussion about this role, please contact Jaclyn Pearce on

This post is suitable for job share.

Shortlisting Date: 29th April 2024

Interview Date: 7th May 2024