Service Coordinator - Stoke-on-Trent, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator (Job Management)

Contract:
Key Account Network

Location:
Staffordshire

Hours of work: 40

Contract Type:
Permanent

Working as part of the Service Desk team on a Facilities Helpdesk, the team is the central point of contact for customers and operational colleagues in the raising, allocation and completion of jobs.

Your role will be to take full ownership of each customer request and know how to quickly come up with the best solution.

You must understand excellent service delivery and the importance of accuracy and customer focus.

Working 40 hours per week Monday to Friday between the hours of 8am to 5pm.

We are offering a competitive salary, 25 days holidays plus all bank holidays, Pension as well as retail discounted offers.

Key Responsibilities

Maintain resource planning technology solution and scheduling inhouse engineers on a national scale within the contract Service Level Agreements
Coordinating all calls and queries and assigning all outsourced tasks, choosing the right specialist contractor for the issue
Raising purchase orders for external delivery partners and keeping live updates from start to completion
Managing engineers in the field, monitoring time and material costs, using the correct labour by skill set and location
Covering shortages in man power and providing emergency solutions where there is threat to health & safety or customer site security.

Professional and Personal Competencies/Qualifications

Previous helpdesk/customer service/field operative scheduling support experience essential
Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
Strong team player cooperative and willing to assist others
Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning. Experience of dynamic scheduling tools would be advantageous
Engaging and strong communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
Strong capability in objection handling and a professional firmness when dealing with field operatives

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Job Types:
Full-time, Permanent

Benefits: