Patient Flow Coordinator - Exeter, United Kingdom - South Western Ambulance Service NHS Foundation Trust

South Western Ambulance Service NHS Foundation Trust

Verified Company

Exeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Patient Flow Coordinator is a key role within the structure of the Operations Delivery Centre and as such experience within an emergency service is essential particularly a control room environment.

Through speaking with our crews and using data from the Hospital Handover Dashboard and other external metrics you will be responsible for assisting the flow of operational resources to the most suitable Acute Hospital and will manage handover data quality.

Through consistent interpretation of the Resource Availability Dashboard and liaison with operational resources you will identify and seek to overcome barriers to patient care to maximise availability and uphold the principle that no patient should wait unnecessary for an ambulance.

The Patient Flow Coordinator will report to the Service Delivery Officer and develop key relationships with the Trusts Hospital Ambulance Liaison Officers (HALOs), Operations Support Advisers, Community Response Coordinators and wider EOC colleagues.

You will be routinely interacting with our ambulance crews on the radio and telephone and inputting data into the CAD program, this will aid the wider EOC to maximise the dispatch of available resources and facilitating the delivery of good patient care.

Management of Resource Availability

Data collection regarding Hospital Performance

Data collection regarding barriers to timely care

Providing data regarding Intelligent Conveyance

Use if the radio system, use of the telephone, use of computer software bespoke to the Emergency Operations Centre and Microsoft 365 products.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves.

Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve.

We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

For further information about this role please see attached the job description and person specification attached.