Supervisor - Motor Injury - Nationwide - Wales, United Kingdom - DAC Beachcroft

DAC Beachcroft
DAC Beachcroft
Verified Company
Wales, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction DAC Beachcroft is looking to appoint a Supervisor to join our National Motor Injury team.

The Motor Injury team deals with a variety of motor claims including Pre litigation, MOJ, Infant Approvals, OIC, Small, Fast and Multi Track.


Alongside supervision duties you will run a reduced caseload of your own and/or provide support to senior lawyers within Motor Injury on complex injury matters.

Through effective supervision and support of lawyers, to be accountable & responsible for the following:

  • Technical supervision of claims
  • All interim and performance reviews, including probation reviews
  • Absence management
  • Cascading and communicating information
  • Motivating and engaging the team, as well as overseeing their wellbeing
  • Ensuring files are run proactively and effectively to conclusion by the relevant lawyer, with appropriate SLA and deadlines met
  • Ensuring that lawyers carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
  • Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual to ensure effective handling
  • Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
  • Handle a caseload of prelitigated & litigated injury claims and achieve measures.
  • Maintain an awareness of the firm's strategies and plans.
  • Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
  • You will be required to handle confidential information in line with the firm's data security protocols.

Who you are

  • Have demonstrable experience of handling a caseload which includes; personal injury, credit hire or similar case types.
  • A high level of personal compliance with client SLAs, protocols and KPIs
  • Good people management skills including the ability to motivate, coach and mentor team members at all levels


  • IT skills

  • Be IT literate with a good working knowledge of Excel and Word.
  • Prioritisation & Organisation skills
  • A strong ability to organise their own time, identify priority tasks and know when to ask for help.


  • Analytical skills

  • The ability to critically look at factual evidence, identify what is not right/out of the ordinary.


  • Commercial sense

  • The ability to know the principle or law but also know when is it worth pursuing it.


  • Interpersonal skills

  • The ability to get on with a team, speak to a customer on the phone and meet a client.


  • Resilience

  • The ability to stand their ground in a telephone negotiation and to receive feedback. In addition the ability to be resilient and manage own caseload with competing demands of the team.
  • Be a positive and approachable role model


  • Aptitude to learn

  • The ability to retain knowledge and put into play new skills.
  • Good oral and written communication skills
  • Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).

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