Specialist Technical Support - Worcestershire, United Kingdom - Red Snapper Group

Red Snapper Group

Verified Company

Worcestershire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Public Safety are currently recruiting on behalf of our policing client based in Hindlip, Worcestershire for a Specialist Technical Support - Level 4 (Network Infrastructure Engineer).

This is a full time, permanent position and offers a salary of £42,597.

Hybrid working (2-3 days in the office), on call will be part of the role however allowances will be awarded.

Main Duties:

Provide a technical support level.4 capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.
Work, as directed by the Team Leader, to deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans.
Deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.
Manage and work with suppliers/partners to deliver an effective and efficient seamless service provision as required.
Provide required documentation to the prescribed standard for the service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.
Help to create new knowledge base articles to share information for reuse throughout the team and customer base (where necessary).
Diagnose faults with technical systems and take appropriate action, escalating as necessary ensuring proper recording, investigation, identification and resolution.
Maintain/enhance working knowledge of emerging technology and industry best practice, gaining knowledge and expertise through handon experience, selfstudy, and other agreed learning environments.
Technically support the operation and control of the ICT estate as required to maintain, deliver and support IT services and products to meet the needs of the force.
Be familiar with and support the aims and objectives of the team, department, contributing to the overall vison of the directorate and organisation.
Take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process.

Essential Requirements:

ICT (Level 5) professional qualification or equivalent ICT qualification.
Professional Management qualification (Level 5), or equivalent.
ITIL certification in IT Service Management, or similar.
Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v
Substantial knowledge, acquired through handson experience, in a specialist technical support environment for both hardware and software.
Vast experience working within physical and virtual teams, helping to manage workloads.
Substantial experience in problem solving, solutions development and system management.

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already knownto us.
RSR Police is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.