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  • Strategy Analyst - London, England, United Kingdom - iwoca

    iwoca
    iwoca London, England, United Kingdom

    3 weeks ago

    Description

    Strategy Analyst - Repeats Team

    We're looking for a Strategy Analyst to join our Repeats team, a cross-functional team of product, tech and analytics people, who are responsible for the product and lending strategy for customers that have already taken a loan with us.

    The Repeats team is responsible for the lending product strategy and digital user experience of our recurring customers. We own all the product decisions that occur after a customer has taken their first funding.

    As a Strategy Analyst, you'll be responsible for optimising the customer journey of our existing customers. You will also lead the development of new products and work closely with the team lead to improve our lending strategy (pricing, offered amount, etc.).

    Key responsibilities include:

    • Leading on improving our digital experience, driving customer conversion, retention, and satisfaction.

    • Collaborating with designers to refine solutions through mock-ups and testing.

    • Deeply understanding customer motivations and frustrations through both qualitative and quantitative insights to drive impactful solutions.

    • Analysing performance trends to propose enhancements to pricing, lending amounts, and other loan features.

    • Partnering with the team lead to define and deploy new products and lending features.

    • Working with other teams (e.g. credit risk, operations) to secure buy-in for new initiatives.

    The ideal candidate will have:

    • Commercial experience in a strategy role, either from a finance, tech, product, or consultancy perspective.

    • A highly analytical background, demonstrated through academics (e.g. strong STEM degree) and/or through professional experience.

    • Excellent critical thinking and problem-solving skills, with the ability to challenge and recommend innovative solutions.


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