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Head of HR- Retail - Reading, United Kingdom - Thames Water Utilites

Thames Water Utilites

Verified Company

Reading, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What makes this role unique?

A fantastic opportunity to balance both strategic thinking and delivery on a day to day to basis, with a key voice at the leadership level of the business.

You will be balancing the business unit needs with the Group HR and Functional needs over both the short and long term, therefore stretching your thinking agility and delivery.

You'll have access to your own small team of HRBP's and an opportunity to develop future HR pipeline talent for the business.

This role is part of the Retail and Group HR leadership team and therefore has a great opportunity to not only lead the People strategy for the Retail business but also help shape and input into the wider Group People strategy for Thames Water.

This role would suit an experienced Head of HR who is looking to develop their career with a business during a significant long term transformation and within a role that will help to provide a great platform for your career.

What you will be doing?
The People Function is a key enabler of the Thames Water turnaround plan.

We aim to create a working environment where we can all perform at our best, become a leading employer in our area and keep our people safe underpinned by our values and principles.

Over the next two years we are focusing on three main areas; improving engagement and leadership capability, implementing skills strategy and assure technical competence and rejuvenating our ways of working.

The
Head of HR for Retail is a critical role within the People Function. Reporting into the HR Director for Retail and Group Functions, it supports the Retail Leadership Team leading 1300 employees.

Retail is our key customer facing part of the organisation, incorporating our customers services, financial care and billing team who are responsible for collecting the £2.2bn of annual revenue as well as our wholesale services organisation who are responsible for our developer services and metering operations.

With support from a small business partnering team and the centres of expertise, you will be responsible for driving the people agenda across Retail including but not limited to strategic resourcing, employee engagement, talent development and organisation design and development.

This is a true generalist role requiring strong strategic and operational partnering skills.

KEY RESPONSIBILITIES

Lead the design, development and delivery of the people agenda for Retail through the implementation of a defined people strategy and plan, which supports the delivery of the overall business plan.
Build strong relationships with key stakeholders. Act as a sounding board, coach and confidante on key matters for the executive and their leadership teams and offer visible behavioural leadership to the organisation.
Support the design and lead the implementation of any organisational design activity that is required, working with the executive.

What you will bring to the role?
We are looking for someone with the following skill set and behaviours:

Demonstrable experience of partnering with and influencing senior stakeholders
Track record of proactive and pragmatic HR delivery
Able to understand business challenges and translate these into strategic people plans
Experience of a customerfacing and/or senior functional client group
Able to manage multiple workstreams
Strong leadership and coaching

What's in it for you?

Our competitive salary and package include a
bonus, car allowance, private healthcare, an excellent contributory pension and 26 days of holiday per year increasing to 30 with the length of service.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.

If you join our team, you'll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers.

As part of your role, you'll be required to participate in a rota to provide Customer Incident Support, as requested by the Company from time to time.

This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead.

This is incredibly rewarding, and you'll be given full training - it's also a great oppor