Hire Administrator - Wembley, United Kingdom - Flannery Plant Hire

Tom O´Connor

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Description

Hire Administrator

Wembley


Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland.

With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are seeking a highly organised, efficient, and detail-oriented individual to join our team as a Hire Administrator.

In this role, you will be responsible for managing all aspects of the hire process using our Syrinx software system.


Responsibilities

  • Efficiently manage the endtoend hire process using Syrinx software, from initial booking through to offhire and sale or return charges.
  • Maintain accurate and uptodate records of all plant and equipment, including availability, status, and movements within the software system.
  • Coordinate with the operations team to ensure smooth delivery and collection of hired equipment at customer sites, ensuring accurate and timely communication.
  • Collaborate closely with the sales team to understand customer requirements, provide accurate quotations, and process orders effectively.
  • Respond promptly to customer and internal inquiries, providing exceptional service and resolving any issues or concerns related to the hire process.
  • Generate hire agreements, purchase orders, and other necessary documentation accurately and efficiently using the software system.
  • Work closely with the Finance department to ensure accurate and timely invoicing.
  • Maintain a high level of data accuracy and integrity within the Syrinx software system, ensuring all information is entered and updated correctly.
  • Collaborate with other team members to identify opportunities for process improvements and enhancements within the hire administration function.
  • Stay uptodate with industry trends, regulations, and best practices related to plant hire operations to ensure compliance and provide knowledgeable support to customers.
  • Contribute to projects and initiatives aimed at improving overall efficiency, customer satisfaction, and profitability within the hire administration function.

Qualifications and Experience:

  • Previous experience in a similar hire administration or rental processing role, preferably within the construction or plant hire industry.
  • Proficiency in using Syrinx software or other similar plant hire management systems is desirable but not essential.
  • Excellent organisational skills with a strong ability to prioritize and multitask effectively in a fastpaced environment.
  • Exceptional attention to detail and accuracy, with a commitment to maintaining highquality records and documentation.
  • Strong communication and interpersonal skills, with the ability to build positive relationships with both internal teams and external customers.
  • Proactive problemsolving skills, with the ability to identify and resolve problems quickly.
  • Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Knowledge of plant and construction equipment, including terminology and specifications, would be beneficial.
  • Ability to work independently and as part of a team, with a positive and collaborative attitude.
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
  • Willingness to learn and stay updated with new software features and functionalities.

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