IT Service Desk Adviser - Wallsend, United Kingdom - Newcastle Building Society

Newcastle Building Society

Verified Company

Wallsend, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role
We have an exciting opportunity for an IT Service Desk Adviser to join our team. This is a great opportunity to start your career in IT with a clear career pathway.

Our Service Desk is a friendly and fast-paced environment and as a Service Desk Advisor, you'll be responsible for dealing with incoming calls and enquiries via our Self Service Portal.

You'll provide first point resolution and support colleagues with their IT needs, training and guidance in all aspects of the Access Management process.

Additionally, you'll ensure group security procedures are followed at all times, including the protection of any personal passwords used.

About You

We're looking for someone who has experience with customer service, alongside the ability to relate to end customers and deliver a memorable experience.

You'll have a basic knowledge of Microsoft Office and Windows, but most importantly you'll have a strong desire to pursue a career in technology and a willingness to learn as full training will be provided.

About Us

Newcastle Strategic Solutions is the UK's leading savings management platform and one of the North East's most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providers across the UK.

Our work has earned us an enviable reputation in the market as the best at what we do.

As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.

For full details along with a comprehensive breakdown of what we're looking for, please download the role profile.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract + flexible working options
25 days holiday each year plus bank holidays
Bonus scheme
Pension scheme
Life assurance and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement
The option to buy extra holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Hybrid working

Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.

Salary:
£21,138.00-£24,320.00 per year

Benefits: