Payments Specialist - London, United Kingdom - Equals Money

Equals Money

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products.

From bespoke payment solutions to travel money, transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service.

About the role

As a Payments Specialist at Equals Group you will be working as part of a dedicated team to help support the international payment services that we provide to our customers.

The main purpose of this role will be supporting the various customer facing teams and providing support with payment queries and investigations.

About you

Responsibilities

Providing payment support, managing payment queries / queues and resolving in a timely manner
Ensuring that processes and procedures relating to payment investigations are adhered to
Managing payment queries, such as;
Setting up new beneficiary details
Investigating incorrect beneficiary details
Investigating Return of Funds
Starting and managing payment traces, recalls and amendments liaising with both banks, internal teams, and clients
Work cooperatively with peers and other departments, keeping appropriate individuals informed at all times
Conducting root cause analysis and providing ongoing recommendations / solutions to improve processes and efficiencies, such as payment returns
Assisting with creating a Support team that puts the Customer at the centre of everything
Undertaking any other reasonable duties / projects which may be required from time to time

Essential Skills
Attention to detail and an understanding of risk

Knowledge and practical experience of MS Office (Word, Excel and Outlook)

Good organisational and time management skills

Excellent telephone manner

Good communication and interpersonal skills

The ability to work as part of a team

Numeracy and literacy skills

Practical experience of MS Office (Word, Excel and Outlook)

Desirable Skills
Previous relevant experience in a payments role / financial services environment

Our investment in you:
We welcome people into the Equals group and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values.

We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.

When you join the Equals Group, we aim to help you to get more out of your career. We will also offer you the following benefits;

Benefits

A competitive salary benchmarked against a peer group.
25 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills.
Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
Interbank currency rates on travel money and international transfers.
We operate a hybrid working arrangement where possible

Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.

Equals strives to create a workplace where we can all be ourselves.

We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.