Collections Advisor - Manchester, United Kingdom - FIS Global

FIS Global

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Travel Percentage:

0%

Location:

Manchester City Centre - Hybrid Working option available - Friday and one other day per week office based, 3 days working from home.

About the team
Competitive salary plus up to £500 per month commission based bonus scheme

Working Pattern: 35 hours per week, Monday - Friday 9:30am - 4:30pm or 9:30am -5:00pm (shift dependent)

What you will be doing

Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
Acting as a first point of contact for customers with outstanding arrears
Showing empathy to vulnerable customers
Negotiating & setting up repayment arrangements
Reinstating of Direct debits to adhere to our One Call Resolution aim
General administration duties
Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
Adhere to KPI's set by the business

What you will bring

We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
Strong customer service & communication skills with the ability to empathise with people
The ability to adapt to change in a fastpaced environment
Experienced working within a regulated organisation background
Polite telephone manner
Strong IT skills to navigate multiple platforms
Experience of working with Microsoft Office
Word, Excel and Outlook

What we offer you

Scheduled development time to support career progression
25 days annual leave per annum plus Bank Holidays
Competitive Pension Scheme
Private Healthcare Plan
Life Assurance x 4 salary

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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