Tour Consultant Part-time - Edinburgh, United Kingdom - Rabbie's Trail Burners

Rabbie's Trail Burners

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About us

Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.

We're an open, friendly, positive and welcoming group of people. We like to 'live life' and explore places that have stories to tell.

We're renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

Job title
Tour Consultant Part-Time

Responsible to
Direct Sales Manager

Principal contacts -

Internal:
Team leaders and staff within the customer care and reservations team, operations department, accounts department, contracting department, B2B Department, Managers and Directors

External:
Customers and prospective customers, travel agents, tour operators, extensive supplier network across various different locations.

Job purpose

Working as part of our customer care and reservations team you'll be helping Rabbie's to continue to develop and produce experiences that last a lifetime.

The role is dynamic and you will need to use your own initiative, prioritise and self-manage your work load in a fast paced and changeable environment.

The primary shift for this role is 07:00-11:00 based at our Edinburgh departure point, the Edinburgh Bus Station.

Key duties and responsibilities

Checkin tour passengers at our Edinburgh departure point and provide office support for driver/guide's from all other departure points.
Investigate bookings and solve problems support the operation and achieve customer experience objectives
Convert sales using skills and knowledge that you will develop
Process scheduled tour via our inhouse booking systems (training will be provided)
Play your part in assisting the Customer Care and Reservations Team to achieve set targets
Process tour payments and perform general cash handing duties
Undertake general ad hoc administrative duties such as invoicing, tour vouchers and passenger lists
Support Accommodation and Agent Sales teams as required.
Maintain an awareness and adhered to Health & Safety policies

Key Skills
Essential

Excellent customer service skills
Ability to adapt to wide range of duties and react to a variety of customer enquiries
Outstanding attention to detail
Excellent computer skills and the ability to adapt to new programmes and systems
Enjoy working collaboratively in a team as well as being confident to think on your feet and solve problems independently
A real passion for travel/tourism and a good geographic knowledge of the UK, Ireland and mainland Europe
Highly adaptable and able to respond well under pressure
Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

Desirable Skills

Experience in sales and awareness of sales targets
Previous experience within a Tour Operator or a related industry and/or experience within a customer service role
Language skills
Advanced Microsoft Office Suite

Job Types:
Part-time, Fixed term contract

Contract length:
Until end of October 2023

Benefits:

Cycle to work scheme
Flexible schedule

Job Types:
Part-time, Fixed term contract

Contract length: 8-10 months

Part-time hours: 20 per week

Salary:
From £10.90 per hour

Benefits: