Customer Service Advisor - Bristol, United Kingdom - Enable Futures

Enable Futures
Enable Futures
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

What background do I need to apply? A background in customer service or commercial office work from any industry. This could be automotive, estate agency, banking, financial services, commercial office An interest in market leading software, keen to learn a new industry from scratch, with excellent training and enjoy a hybrid role offering an outstanding package


Enable Futures are operating as an employment business on behalf of its client and recruiting for a
Customer Service Advisor (Software) based in
Bristol. Working for a privately owned, innovative, market-leading software solution organisation who provide a portfolio of document-related services to a broad customer base, including the NHS, Local Government and a variety of Commercial organisations across the UK You will have responsibility for a portfolio of customers and be encouraged to build long-term trusted relationships, in close collaboration with external Managers and your Customer Service colleagues.


SALARY £27,343 PA.

Outstanding Package:


Cribbs Causeway, Bristol
Monday to Friday (40 hours).

£27,343 starting salary.

Pension scheme 8% employer contribution.

33 days annual leave (rising to 38 days - 1 day increments annually) including bank holidays.

Career progression & extensive training.

Access to a benefits portal.

Remote working Mondays & Fridays with a Tuesday, Wednesday & Thursday office based.

Induction, training, and support are ongoing.


Key Responsibilities:


  • Achieve customer service excellence through proactive customer management and communication
  • Develop long term trusted relationships with your customers
  • Gain an in depth understanding of your customer base
  • Identify and understand our customers business challenges and solve with company solutions
  • Effectively manage calls and progress in a timely manner
  • Proactive growth and retention of customer portfolio
  • Proactively identifying & developing opportunities to provide customers with additional services
  • Taking ownership for professional and timely resolution of customer issues
  • Working collaboratively with external team focused on growth and retention of customers
  • Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues
  • Ensuring CRM data and information is accurate and complete including call logs, activities and opportunities

Experience, attributes & skills sought:


  • 3 years' experience of working in a customer service, office administration or sales environment
  • Excellent customer services skills
  • Excellent verbal and written communications skills
  • Customer focused mentality
  • Strong commercial aptitude
  • Working with urgency and a proactive mind set
  • Ownership mentality
  • Professional approach and telephone manner
  • Strong work ethic, energy and enthusiasm
  • Ability to work to tight timescales
  • Skilled at prioritising appropriately
  • Skilled at relaying information clearly to a varied audience
The closing date is 20th April 2023.


Job Types:
Full-time, Permanent


Salary:
£27,343.00 per year


Benefits:


  • Additional leave
  • Company pension
  • Onsite parking
  • Sick pay
  • Wellness programme
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Bristol

Reference ID:
Customer Service Advisor (HYBRID) Cribbs Causeway
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