Inside Sales Account Manager - liverpool, england, United Kingdom - CMA CGM

    CMA CGM
    CMA CGM liverpool, england, United Kingdom

    1 week ago

    Default job background
    Transportation / Logistics
    Description

    About CMA CGM

    CMA CGM is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. As a pioneer in the use of alternative fuels, we aim to become Net Zero Carbon by 2050.

    We are committed to humanitarian crises through our CMA CGM Foundation, mobilizing our shipping and logistics expertise to bring supplies around the world. With over 155,000 employees worldwide, including 4,000 in Marseilles, our head office is located.

    The Role | Job Purpose

    As our Inside Sales Account Manager, you will primarily manage sales activities for a defined customer segment, with the primary objective to increase volume and revenue in accordance with the UK commercial strategy and objectives.


    Main Responsibilities

    • Establish Commercial action plans and ensure agency sales segmentation is correct and up-to-date in CRM.
    • Identify commercial market opportunities, develop, and grow our customer base.
    • Plan and conduct regular commercial visits & customer calls, as per UK Agency Sales segmentation.
    • Proactively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…).
    • Create opportunities and record client potential, ensuring CRM is fully updated with all client interactions.
    • Update CRM with relevant information, i.e., commercial data and customer feedback.
    • Organize and manage agendas of relevant client visits & calls (minimum 1-week lead time).
    • Identify and pursue new business leads, sharing with appropriate colleagues within the Group where relevant.
    • Work collaboratively with other Sales Managers and colleagues to review and identify new business leads and opportunities.
    • Relay pricing requests and other relevant requests or customer information to Sales Support colleagues.
    • Contribute to development and overall growth in market share and revenue in accordance with the commercial strategy.
    • Management of customer credit facilities.
    • Update Agency Trade Manager with Market rates/Information as required.

    Required Knowledge, Skills, and Experience

    • Demonstrable experience in a Sales/Sales Coordination environment (Shipping sector experience would be great, but is not essential).
    • Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service.
    • Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities.
    • Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
    • A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment.
    • A natural problem solver, with the ability to identify root-cause issues and see through to a successful resolution.
    • Flexibility in your approach, able to respond positively and proactively to differing customer requirements.

    What We Offer

    We offer a competitive salary and a generous benefits package including:

    • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave.
    • Discretionary annual bonus.
    • Enhanced pension scheme up to 15% total contribution.
    • Private healthcare (BUPA) + Healthcare Cash plan (Medicash), including an Employee Assistance Programme.
    • Life assurance x4.
    • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter.
    • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille.
    • Hybrid Working.
    • Cycle to work scheme/Season ticket loans.
    • Enhanced policies including Maternity & Paternity.
    • Employee recognition awards.
    • Considerable scope for personal and professional growth through the CMA CGM Academy.

    CMA CGM Values

    • Excellence.
    • Exemplarity.
    • Imagination.
    • Boldness.

    CMA CGM Diversity Policy

    We respect, support, and value diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

    Our inclusive policy improves performance, creates growth opportunities for all, aligns with our customers' values, and enhances employee engagement.

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