Customer Service Advisor - Coleshill, United Kingdom - Vistry Group PLC

Vistry Group PLC

Verified Company

Coleshill, United Kingdom

3 days ago

Posted by:

Tom O´Connor

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Description

Role Overview:

In a Nutshell

We have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South West Midlands, at our office in Coleshill.

As our Customer Service Advisor you provide an exceptional customer care service to all Countryside Partnerships Clients in accordance with the guidelines specified within the associated contract conditions.

The Customer Service Advisor will provide an exceptional customer care service to all Countryside Partnerships customers, managing reported defects from handover for 24 months.

We are pleased to say, this role can accommodate agile working arrangements

Let's cut to the chase, what's in it for you

Competitive basic salary and annual bonus
Agile working arrangements possible for this role
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Private Healthcare
Company contributory pension scheme
Life assurance 4 x your annual salary
Sharesave scheme
Cycle to work scheme up to £3000
Support with a professional membership
Denplan, GymFlex and many more

In return, what we would like from you

Behave in line with our company values
Integrity, Caring and Quality
Excellent customer focus with construction based customer service background preferred
Good working knowledge of Excel, Word and Outlook
Excellent communication skills
Confident phone manner
Organised and self motivated
Able to work as part of a small team with established processes and procedures
The ability to manage difficult customers over the phone and understand and explain building related issues.
Accurate and consistent approach
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
Experience in a Customer Service role within the housebuilding industry
Positive attitude towards teamwork

More about the Customer Service Advisor role

Handle incoming Customer calls
Logging and allocation of reported defects on webbased software
Progress chase defects with staff and the supply chain
Work within agreed SLAs, which vary from contract to contract
Identify trends and common issues
Confirm defects are correctly reported and filter out damage, vandalism and misuse
Develop working relationship with key contacts at Housing Associations and Subcontractors
Handle complaints in a sensitive and consistent manner
Make decisions about progressing difficult issues and identify when internal escalation is necessary
Work within NHBC (or equivalent) guidelines and standard industry practice

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**#LI-Hybrid