Service Desk Analyst - Huddersfield, United Kingdom - Saint-Gobain UK & Ireland
Description
This role comes with comprehensive on the job training for those without experience.You do however need to have reasonable IT experience with the everyday Microsoft packages and good keyboard / typing skills.
On the job training will typically take between3 to 4 weeks of shadowing an experienced member of the team.
The role will initially require you to work all your hours in the office, however once training is complete and you can demonstrate a level of competency, this role could for those that choose become a hybrid of home and office working.
At Saint Gobain Professional Services we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach.
What are we looking for?
- IT related A-Level (or equivalent) or demonstrable experience
- Whilst not essential previous experience would be advantageous
- Strong customer service skills
- Excellent communication skills
- Analytically minded and ability to solve problems
- Flexible approach to work
- Excellent customer service skills
What will your responsibilities be?
- Providing an efficient, personalised support service to our business users.
- Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines.
- Action tickets promptly, in a professional service led manner.
- Wherever possible resolving and closing tickets at the first point of contact.
- Able to remain calm, focussed and professional.
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business.
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