Customer Service Agent - Burton-On-Trent, United Kingdom - Molson Coors

Molson Coors
Molson Coors
Verified Company
Burton-On-Trent, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Date:
Aug 11, 2023
Location:Burton Upon Trent, GB
Company:MolsonCoors_UK
Requisition ID:27648- We're looking to recruit Customer Service Agents on a
-
permanent and/or fix term contract basis to represent our growing beverage portfolio in the UK & Ireland includes Carling, Madri, Staropramen, Doombar, Coors, Rekorderlig, Cobra, Aspall Cyder and many more


Our perks & key info:


  • Starting salary £21,500
  • Flexible benefits such as, private health care, Bonus & much more
  • Flexible Hybrid working 3 days office based & 2 days home working you'll need to have a suitable workspace & good WIFI
    we'll supply the rest:


  • Shift working

  • our office is open 7 days per week, you'll work a shift pattern of an average of 38 hrs per week between the hours of , that includes working one day a weekend 3 weeks out of 7

  • we pay you extra for weekend working too

Your Purpose

  • You'll not only support them with their issue by gathering as much information as possible but also support them with other issues we may be able to help with too. Relationship management is key as you'll work closely with our Technical Services team ensuring efficient logging of the maintenance work for our Field Service Engineers.
  • Being organised will be your flare, as your day will also consist of planning the jobs with a variety of stakeholders, whilst ensuring that the technician's leading the installation have the best possible chance to complete the job right first time.
  • This isn't your typical call centre role, as our team & office vibe is like no other. We're the power behind the pump an integral role within our organisation which could lead to an incredible career in beer

we're usually recruiting because of internal movements

About You

  • This might come as a shock, but you've got to bring a great telephone manner with you
  • You're intuitive and ask lots of questions. There's no script with this role, you'll follow your instincts to get to the bottom of the issue and work out the best course of action
  • You have experience in delivering customer service, either on the phone or face to face
  • Willingness to work across a set shift pattern, details above
  • You want to take ownership of your work and show independence in achieving results A real bonus is experience with issue resolution or complaint handling previously
    About Us
For over two centuries Molson Coors has been brewing beverages that unite people for all of life's moments. We produce some of the most beloved and iconic beer brands ever made.

While the company's history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle.- We're one of the UK's Most Attractive Employers winning the Top Employer award for the last 9 years.


  • Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
  • Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind's Workplace Wellbeing Awards.
  • We're committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.
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