Warranty Administrator - Norwich, United Kingdom - Talent Nexus for Graham James Olivia

Talent Nexus for Graham James Olivia

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Automotive Warranty Administrator needed in Norwich

My client (a large HGV Main Dealer Group) have an opportunity for a Warranty Administrator to join our busy aftersales team in Norwich.

The role is too submit all warranty claims and complete of all paperwork relating to the warranty process in line with manufacturer standards.

Ensuring all the necessary information is obtained and the highest level of customer satisfaction is achieved at all times.

Key Responsibilities;

Ensure complete understanding of the Franchise Warranty Procedures.
Account for all cash, etc. received and to ensure that all work done, and parts used are charged to appropriate accounts at the Company rates in force at the time.
Provide times, hours sold, statistics and budgetary information.
Understand and follow the franchise working practices checklist and ensure that anything not adhered to is reported immediately to your line manager.
Keep up to date with all Franchise bulletins and literature

Skills and Experience

Experience of working within a similar role is essential.
A full UK driving licence
Outstanding communication skills, both in person and on the telephone
Proficient IT skills and preferably previous experience with DMS systems.
Committed to providing the highest quality of service to customers
A self-starter who is able to work under their own initiative, multi task and achieve deadlines
High level of accuracy with excellent attention to detail
Strong Organisational skills and able to follow strict procedures

Salary:
Between £21,000pa - £22,000pa (Happy to pay more according to experience)

Hours:
Full-Time Monday to Friday 8.00am - 4.30pm.

Salary:
£22,000.00-£25,000.00 per year

Benefits: