Customer Service Advisor - Liverpool
Only for registered members Liverpool, United Kingdom
1 month ago
Job summary
This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business.Responsibilities
- Acting as the first point of contact for all queries.
- Use our online platform to reply to all customer enquiries for both email and social media.
- Manage live chat during working hours.
- Dealing with customer queries and complaints.
- Tracking deliveries with couriers
- Maintaining customer satisfaction
- Assisting with returns ensuring the team is up to date with latest customer communications.
- Dealing with customer chargebacks.
- Ensuring all customer enquiries are dealt with in professional and timely manner.
Job description
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