Patient Experience Involvement and Engagement - Sutton-In-Ashfield, United Kingdom - Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust
Sherwood Forest Hospitals NHS Foundation Trust
Verified Company
Sutton-In-Ashfield, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description
Actively work to continually improve the quality of participation and engagement within the overall Organisational frameworks and objectives. Evaluate the effectiveness of involvement, activity, and feedback. Identify new initiatives to involve patients, carers, and families and be responsible for leading and developing activities as required.

Act as an advocate for patients, families, and carers, support during engagement and local Resolutions, and action planning as required, recognising professional boundaries.


Ensure that patient experience is core to all clinical and service development, gaining support from the appropriate teams, including working closely with the volunteer services.

Keep and provide appropriate records, undertake audits, analyse data, and be actively involved in presenting findings to core groups demonstrating progress.

Attend and contribute to staff meetings, management meetings, and provide training programmes. Ensure training has been developed and kept updated in relation to patient experience.

Facilitate patient engagement and involvement meetings as appropriate. Work to ensure that the involvement of patients, and the public is part of everyones role.

Support with and assist with the effective delivery of patient surveys, and nationally driven Programmes, develop bespoke, local initiatives, and lead accordingly.

Collate and analyse findings, communicating to all stakeholders.

Contribute to the development, implementation, and updates of local policies and procedures within own area and across the organisation. Drive the Trusts expectations, engagement plans, activities, partaking in face-to-face or online activities. Work with managers and colleagues to continually improve the quality-of-service delivery within the organisation and Governance systems. Develop effective collaboration opportunities with the Council of Governors.

Use quality improvement methods (QI) for survey outcomes and areas identified through engagement work. Ensure that a professional image and service are always maintained, acting as a role model for other staff.

Provide a leadership style that is underpinned by strongly held values aligning with the Trust CARE Values, equality, diversity, and openness.

Comply with the policy and procedures of the Trust, and demonstrate resilience when responding to challenging, change, complex, or difficult situations.

Any correspondence received in the department should be actioned and reported accordingly, supporting the Patient Experience Manager as required.

Support all functions of the Patient Experience Team on a day-day basis, maintain current systems, manage own caseload, adjusting to meet deadlines as needed.

Have an appraisal of performance on an annual basis and be responsible for agreeing on a development plan with your line manager.

Maintain a high standard of writing skills to formulate and amend complaint response letters to patients and families.

Leads on the use of patient-related data, to drive quality improvement across the Trust.

Contributes to the development and production of reports to the Board, Sub Committees, and Groups in relation to the contact service activity.

Ensures that any concerns regarding childrens safeguarding or in respect of vulnerable adults are relayed to the Trust Safeguarding Team in a timely manner.

Communicates contentious or sensitive information daily and must be able to resolve conflict and diffuse situations.


Provides complex non-clinical advice and information to service users covering a range of issues including complaints procedures, services, and relevant policies The post holder will work directly with operational teams within the Trust in scheduled or unscheduled care, ensuring that the themes or trends identified through the contact point, inform, and supports service or pathway redesign.

To manage specific projects, which focus on information provision for user groups or service providers. These are developed in accordance with the agreed priorities or work streams, including health promotion.

Actively contributes to strategies or service developments where the themes/trends from the contact point, are used to inform the end design.


Acts as a catalyst for the development of any patient or patient experience-related policy or procedure, trust-wide, working with patient forums and or clinical teams to ensure that they are relevant and fit for purpose.

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